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| <div style="vertical-align: top; line-height: 12pt"><a name="faq2"><b><span style="font-size: 10.5pt; color: #191919">How do I order online?</span></b></a></div>
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| <div style="margin-left: 36pt; vertical-align: top; text-indent: -18pt; line-height: 12pt"><span style="font-size: 9pt; color: #191919"><span>1.<span style="font: 7pt ''Times New Roman''"> </span></span><span style="font-size: 9pt; color: #191919">Simply click on ‘shop’ in the left hand list of titles on the home page</span></span></div>
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| <div style="margin-left: 36pt; vertical-align: top; text-indent: -18pt; line-height: 12pt"><span style="font-size: 9pt; color: #191919"><span>2.<span style="font: 7pt ''Times New Roman''"> </span></span><span style="font-size: 9pt; color: #191919">.Browse through our current delightful offerings - these will change regularly as new products are discovered!</span></span></div>
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| <div style="margin-left: 36pt; vertical-align: top; text-indent: -18pt; line-height: 12pt"><span style="font-size: 9pt; color: #191919"><span>3.<span style="font: 7pt ''Times New Roman''"> </span></span><span style="font-size: 9pt; color: #191919">Follow the prompts to make your purchase.</span></span></div>
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| <div style="margin-left: 36pt; vertical-align: top; text-indent: -18pt; line-height: 12pt"><span style="font-size: 9pt; color: #191919"><span>4.<span style="font: 7pt ''Times New Roman''"> </span></span><span style="font-size: 9pt; color: #191919">Relax and wait for your delivery confident that you are assured of the best in customer service at all times!</span></span></div>
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| <div style="vertical-align: top; line-height: 12pt"><b><span style="font-size: 10.5pt; color: #191919">How soon can I get my order?</span></b></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">For mainland UK we aim to deliver within 3- 6 working days when orders are in stock. Delivery may be longer during busy periods. </span></div>
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| <div style="vertical-align: top; text-indent: -18pt; line-height: 12pt"><span style="font-size: 10pt; color: #191919">·<span style="font: 7pt ''Times New Roman''"> </span></span><span style="font-size: 9pt; color: #191919">For Europe we aim to deliver in 7 working days. </span></div>
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| <div style="vertical-align: top; text-indent: -18pt; line-height: 12pt"><span style="font-size: 10pt; color: #191919">·<span style="font: 7pt ''Times New Roman''"> </span></span><span style="font-size: 9pt; color: #191919">For rest of the world estimated delivery is 7- 14 days. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"> </div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Please contact us to arrange specific requirements. We aim to deliver from stock. If there is likely to be a delay we will always do our best to give you an accurate estimated delivery date for your order.</span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Postage is added to all orders as follows - </span></div>
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| <div><strong><span style="font-size: 9pt; color: #191919">UK</span></strong><strong><span style="font-size: 9pt; color: #191919"> Standard: £2.95 - 3-6 working days*</span></strong><span style="font-size: 9pt; color: #191919"><br />
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| </span><strong><span style="font-size: 9pt; color: #191919">Next Day: £9 - Next working day*</span></strong><span style="font-size: 9pt; color: #191919"><br />
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| </span><strong><span style="font-size: 9pt; color: #191919">European Union: £16 - 10 working days*</span></strong><span style="font-size: 9pt; color: #191919"><br />
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| </span><strong><span style="font-size: 9pt; color: #191919">Worldwide: £16 - 10 working days*</span></strong></div>
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| <div><span style="font-size: 7.5pt; color: #666666"> </span><strong><span style="font-size: 9pt; color: #191919">*Price may vary depending on the weight of the parcel. </span></strong></div>
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| <div style="vertical-align: top; line-height: 12pt"><a name="faq3"><b><span style="font-size: 10.5pt; color: #191919">Can I order by phone?</span></b></a></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">We are happy to process your order on the phone. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Please call our store on 01785 851189. </span></div>
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| <div style="margin: 0cm 0cm 0pt 36pt; vertical-align: top; text-indent: -18pt; line-height: 12pt"><span style="font-size: 9pt; color: #191919">·<span style="font: 7pt ''Times New Roman''"> </span></span><span style="font-size: 9pt; color: #191919">Mon-Sat. 9.30am – 5.30pm</span></div>
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| <div style="vertical-align: top; line-height: 12pt"> </div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Alternatively, send us an e-mail on <a href="mailto:info@littlemonstersofeccleshall.com"><font color="#191919">info@littlemonstersofeccleshall.com</font></a> with your purchase request. Please include your contact details and delivery address and we will contact you to finalize the order. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><a name="faq4"><b><span style="font-size: 10.5pt; color: #191919">Is it safe to shop at littlemonstersofeccleshall.com?</span></b></a></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">All credit card transactions on this site are processed using, a secure online payment gateway which encrypts your card details in a secure host environment. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><a name="faq5"><b><span style="font-size: 10.5pt; color: #191919">What payment methods does littlemonstersofeccleshall.com accept?</span></b></a></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">We accept visa, mastercard, and visa debit cards. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><a name="faq6"><b> </b></a></div>
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| <div style="vertical-align: top; line-height: 12pt"><b><span style="font-size: 10.5pt; color: #191919">How do i know what is in stock?</span></b></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">All items shown are in stock unless the words "sold out" appear in the size drop-down on the product pages. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">If a product is out-of-stock please either call the shop on 01785 851189 or send us an e-mail on <a href="mailto:info@littlemonstersofeccleshall.com"><font color="#191919">info@littlemonstersofeccleshall.com</font></a> indicating the product name, style and size and we will get back to you about future deliveries of your desired item. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><a name="faq7"><b><span style="font-size: 10.5pt; color: #191919">How do i know it will fit?</span></b></a></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919"> We try and give you as much information as possible about all of our products. If you require further assistance please do not hesitate to contact us on 01785 851189 or e-mail <a href="mailto:info@littlemonstersofeccleshall.com"><font color="#191919">info@littlemonstersofeccleshall.com</font></a> and we can advise further by measuring garments and describing details. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Should you be unhappy with the fit of a particular purchase you can return the item, or exchange it for a different size. Please follow the instructions listed under returns. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><b><span style="font-size: 10.5pt; color: #191919">How do I return or exchange goods?</span></b></div>
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| <div style="vertical-align: top; line-height: 12pt"><strong><span style="font-size: 9pt; color: #191919">Returns</span></strong><b><span style="font-size: 9pt; color: #191919"><br />
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| </span></b><span style="font-size: 9pt; color: #191919">We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 28 days of receipt. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><strong><span style="font-size: 9pt; color: #191919">How to return or exchange</span></strong><span style="font-size: 9pt; color: #191919"><br />
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| Please return your purchase to us unworn and in the original condition you received it from us, with all the tags intact.</span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Please enclose a note listing the items you are returning, the reason you are returning it, and what you would like e.g. exchange or refund. Please include a copy of your receipt and your contact details. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">We would strongly recommend that all exchanges and returns be sent to us by recorded delivery, as we cannot be held responsible for goods lost in transit. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Goods are returned to Little Monsters at your own expense, however, we will send your exchange back out to you by recorded delivery at no extra charge. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">If you are returning goods due to a fault with the product then you will also be reimbursed for the cost of shipping. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer. </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Please send all returns to: </span></div>
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| <div style="vertical-align: top; line-height: 12pt"> </div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Little Monsters of Eccleshall <br />
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| 12 High Street <br />
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| Eccleshall <br />
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| Staffordshire ST21 6BZ<br />
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| England </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><a name="faq8"><b><span style="font-size: 10.5pt; color: #191919">How do I contact customer service?</span></b></a></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">If you have a question that is not answered on our site you can call customer service </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">Mon to Sat 9.30am -5.30pm on the following number: UK +44 (0) 1785 851189 </span></div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">or send an email to <a href="mailto:info@littlemonstersofeccleshall.com"><font color="#191919">info@littlemonstersofeccleshall.com</font></a>.</span></div>
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| <div style="vertical-align: top; line-height: 12pt"> </div>
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| <div style="vertical-align: top; line-height: 12pt"><span style="font-size: 9pt; color: #191919">We really do take pride in our high standards of customer service and we’d like you to consider us, here at Little Monsters, as your very own team of online ’personal‘ shoppers!</span></div> |
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